Legal
Account Deletion Policy
How to delete your Freight Puzzle account and what happens to your data afterwards.
Last updated: 1 January 2026
Requesting deletion
Account owners can request deletion from account settings or by contacting our team. We verify the request with the registered account owner before proceeding.
What gets deleted
Your profile, login credentials, uploaded rate sheets, contracts, quotes and customer records associated with the account are removed from active systems.
Timeline
Deletion begins within 7 days of a verified request and completes within 30 days. Encrypted backups roll off on their normal cycle, within 90 days.
What we retain
We keep the minimum records required by law, such as invoices and tax documents, and anonymised, aggregated usage statistics that cannot identify you or your customers.
Exporting before deletion
Export your rates, quotes and reports before requesting deletion. Once deletion completes the data cannot be restored.
Sub-accounts and users
Deleting an organisation account removes all of its user accounts. Individual users can be removed by an administrator without deleting the organisation.
Questions about this policy? Reach us through the contact page and our team will respond within two business days.