Simplify and speed up freight rate procurement by 92% with Freight Puzzle
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Customer Portal/White Label
TRUSTED BY
200+ Forwarders From 45+ Countries
Visibility to Your Rates With Global Carriers
30+
LCL and FCL
Carriers & NVOCCs
Carriers & NVOCCs
90+
Airlines
Freight Forwarding Customer Portal for Your Brand
Custom Sales Channel
Your branded customer portal becomes your own custom dedicated sales channel.
Customers come in and search for rates and place bookings on your portal without any manual intervention.
Customers come in and search for rates and place bookings on your portal without any manual intervention.
Customize Look and Feel
You can customise the look and feel of your portal completely. The logo, the theme and URL can all be customised to look like your brand.
So, when customers are engaging with Freight Puzzle’s customer portal, they are only engaging with your brand.
So, when customers are engaging with Freight Puzzle’s customer portal, they are only engaging with your brand.
Lower Cost & Increase Speed of Sale
When customers can search for rates, send in inquiries and place bookings on their own without needing pricing team or sales team, this lowers the cost of sales.
Since there is no manual intervention, there is reduced friction and increases the speed of the sale.
Since there is no manual intervention, there is reduced friction and increases the speed of the sale.
Intelligence On Rate Search
You can find out what rates your customers are searching for on your portal and engage with them on those requirements specifically.
This tailored approach increases your conversion rates and engagement rate with customers.
This tailored approach increases your conversion rates and engagement rate with customers.
Provide Customers Access To Everything
Provide everything your customers could possibly need from you.
Instant rate searches, shipment tracking, tracking their cargo, live location tracking, sending inquiries, placing bookings, responding to and tracking quotes, etc
Instant rate searches, shipment tracking, tracking their cargo, live location tracking, sending inquiries, placing bookings, responding to and tracking quotes, etc
Benefits of Freight Puzzle’s Customer Portal
Let Customers Submit Inquiries
Customer can now submit an inquiry for a rate on the portal at any time if they want a better rate.
Track and Trace
Customers can now just visit the portal to see the whereabouts of their shipment at any point in time.
24 X 7 Online Globally
Never worry about varying timezones, holidays or taking vacations. Your customer portal is working for your 24 X 7 serving your customers on your behalf
statistics
Don't take our word for it.
The stats are in our favour. Freight Puzzle helps Freight Forwarders improve
key metrics across the organization
key metrics across the organization
50%
Reduced Operational Cost
92%
Reduced Processing Time
99.79%
Enhanced Sales and Pricing Teams Performance
30%
Increased Quote Win Ratio
Testimonials
Why Freight Forwarders Choose Freight Puzzle
We were actively looking for a system to digitise our business and ended up choosing Freight Puzzle. They gave us clear visibility of Spot rates. Other products and features like live schedules, track and trace, and analytics have helped us to support and understand our customers. Incorporating their new product updates keeps us ahead of our competitors. Happy with their fortnightly check calls guaranteeing customer satisfaction.
Claudia Cuevas
Pricing & Overseas Manager
Frequently Asked Questions
Can my customers create bookings on the platform?
Yes, your customers can easily create bookings, on the fly, based on the rates selected
Are the bookings made on the platform, directly mapped with carrier website?
Currently, none of the bookings made on the platform are carry forwarded to specific liner websites, we expect the freight forwarders to make the necessary bookings in carrier platform, on their own
Can my customer upload documents?
Yes, your customers would be able to upload documents and will be able to view documents uploaded by your team.
If I am looking for an integration with my ERP, would you be able to pull/push booking information from the ERP?
Yes, we can help integrate with ERP of choice and it can worked out on a case to case basis.
