Legal
Privacy Policy
How Freight Puzzle collects, uses and protects personal data.
Last updated: 1 January 2026
Data we collect
We collect account details you provide (name, work email, company, role), the operational data you upload, and technical data such as IP address, device and usage logs.
How we use data
To provide and secure the platform, support your team, invoice you, and improve our products. We do not sell personal data.
Legal basis
We process data to perform our contract with you, to meet legal obligations, and on the basis of legitimate interests in operating and improving the service.
Sharing
We share data with infrastructure, analytics and payment providers acting as processors under contract, and with carriers or partners only where you instruct us to.
Retention
Operational data is retained for the life of your account and removed as described in the Account Deletion Policy.
Your rights
Depending on your location you may request access, correction, deletion, portability or restriction of your personal data. Contact us and we respond within 30 days.
Security
Data is encrypted in transit and at rest, access is role-based and least-privilege, and we review our controls regularly.
Questions about this policy? Reach us through the contact page and our team will respond within two business days.